Feedback and Complaints

DO YOU HAVE A COMPLAINT ABOUT TAD’S SERVICES OR STAFF?

A person you feel comfortable with will work with you to sort out any concerns you may have!

Any service user, volunteer or member of the community has the right to make a complaint!

WHAT SHOULD I DO?

Tell someone at TAD about your complaint or concern. Concerns should be raised as soon as possible and if needed we will help you fill in a Feedback Complaint Form.

A staff member or manager will talk to you about the problem and work with you to identify a solution you are happy with. TAD staff must take all complaints seriously and deal with them as quickly as possible!

If the problem can’t be fixed by a staff member, talk to their manager. The CEO or a Board Member can also be contacted for more help.

If you are not happy with the way a complaint has been managed or are not happy with the solution there are external services like the Complaints Resolution and Referral Service (Ph:1800 880 052) who can offer further assistance.

Please talk to one of our staff if you would like more information.

All complaints or concerns raised in regards to TAD Services or staff are kept confidential and will not impact on an individual’s future involvement with the service.